Frequently asked questions

It depends on how many people use the connection and what they do online. As a guide: Entry (3 Mbps) suits light users, Basic (5 Mbps) casual users, Standard (8 Mbps) people who work from home, Premium (10 Mbps) families, Level-up (15 Mbps) businesses and Ultra (20 Mbps) lodges.

Call us on 014 880 0526 and we'll help you pick. You can move to a different package later.

We cover a growing part of the Waterberg and keep adding high sites. Send us your farm, street or area on the contact page or call us, and we'll check whether we can reach you.

Sign in to the client area (or the WaterbergNET app) and choose "Report a problem". Tell us what's wrong and where you were. For slow internet, dropping connections or Wi-Fi problems we ask you to run a quick connection check from your WaterbergNET connection, so our technicians can see what's happening.

If you have no internet at all, switch your phone's Wi-Fi off and use mobile data to send the report, or call us on 014 880 0526.

Use the username and password you received from WaterbergNET when you were connected. The same login works on this website and in the app. If you've forgotten it, call us and we'll help you reset it.

Yes. A VoIP number lets you make and receive calls over your internet connection. Availability depends on your area, so ask us to check or call 014 880 0526.

DNS filtering blocks unwanted and unsafe websites for every device on your network, without installing anything on the devices themselves. It's popular with families and businesses. Ask us to add it to your connection.

Priority support gets you a faster response when something goes wrong. It's a good fit for businesses and lodges where downtime costs money. Ask us about adding it.

We monitor the network constantly and usually know about a problem before you call. If your connection is still down, report it in the client area or call us so we can check your link.